Shipping Policy

SILKYN Shipping Policy

Welcome to Silkyn! We are committed to providing you with a smooth and reliable shipping experience. Below is our detailed shipping policy to ensure you have all the information you need about how we deliver your orders.

1. Processing Time

We prioritize quick processing to get your items shipped as soon as possible.

  • Processing Time: Orders are processed and shipped within 1-2 business days from the time of purchase.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Timeframes

The delivery time depends on your location and shipping method selected.

  • Standard Delivery:
    • Estimated delivery time is between 4–11 business days after the order is shipped.
  • Note that delivery times may vary slightly due to factors beyond our control, such as courier delays or customs processing for international shipments.

3. Address Accuracy

To ensure smooth delivery:

  • Please double-check your shipping address before completing your order.
  • We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.

4. Delays and Exceptions

While we aim to deliver all packages within the specified timeframe, unexpected delays may occur due to:

  • Weather conditions
  • High demand during holidays
  • Customs processing (for international shipments)

If your package is delayed, our team will do everything possible to resolve the issue promptly.

5. Lost or Damaged Packages

We take great care in ensuring your items are securely packaged, but in the rare case that your package is lost or damaged:

  • Please contact us at michaeltshondo@gmail.com within 7 days of the expected delivery date.
  • Provide your order number and any relevant details so we can assist you quickly.

6. Returns and Exchanges

For details on how to return or exchange items, please refer to our Returns & Exchange Policy.

7. Contact Us

If you have any questions or concerns about our shipping policy, feel free to reach out:

  • Email: michaeltshondo@gmail.com

Our customer service team is available to assist you.

At Silkyn, we value your trust and satisfaction. Thank you for choosing us, and we look forward to delivering your order swiftly and securely!